The question that’s near impossible to answer. What does it take for someone to build a dream startup? Do you need superstars for every role? Can so many egos co-exist? Do you need the best at each of the roles? How does one read the room? Does it really matter who you get if the leadership is strong?
Talent wins games, but teamwork and intelligence win championships.
-Michael Jordan
Online opinions seem to have split on the GOAT, Michael Jordan. His heyday seemed to be one of being a ballhog, a diva, a highly individualist superstar who put his teammates through the grinder. The 2020 mini-series The Last Dance–the miniseries released during Covid, seems to have added more flavour to the MJ buffet humanizing the superhuman. With never before seen footage, and interviews with teammates, it's a sneak peak into what made one of the most successful teams of all time tick. Yes, MJ was the engine. But, there were others as well.
In my opinion, building a team for a business can have similar transferable principles. The nature of the tasks can differ as a sports team plays with a fixed calendar and defined outcomes. A business requires to work over a longer period with goals that are not as rigid and can keep evolving with the times and are dictated by different considerations that are relevant at the time. Sport has similar use cases, especially in cases where in-game substitutions are allowed, but by and large the purpose is defined and consistent. Beat the team on the objective function of the scorecard.
A business works differently. The targets can keep changing. Revenue, units sold, market share, cost reduction, efficiency etc are all different targets and often require different levers to be pulled. We don't know what a clear definition of ‘winning’ is. It could change based on where the business stands.
What’s the right way?
Much time has been spent on finding the optimal solutions. Ultimately, it's a function of the right approach, and tweaking the recruitment to match your needs at the time. The process needs to be nimble and adaptive. Let’s start with the foundational pillars
1.Self-starters
At their inception, businesses require a degree of proactivity. One needs to be able to anticipate problems, and think on their feet in the moment to be able to resolve and move forward. Startups might not have well-defined roles with boundaries, and having empathy and compassion along with the resolve to move forward are highly useful.
2.Specialists v. All-rounders
An age old question, which one is better? To have specialists who do well in niche roles or all-round skilled folks who can multi-hat and solve problems. Assume that you want to hire a digital marketeer, then, at the onset, it's best to have someone who can look at the overall role. Over time, you can incrementally improve the team by adding professionals who can look at social media, SEO, awareness, sales or specialized roles. The costs will also be distributed based on contributions and incremental gains for the business and can be justified accordingly.
Look at people with diversity, in views, and education and training. This helps your team become a good sounding board for each other. Encourage a culture of consensus as opposed to one of debating. Consensus ensures a conclusion, with however much disagreement. Debates tend to polarize opinions. Communicate to the team that they can work together, collaborate and achieve something bigger than themselves, or be combative and argumentative. Blind following, dogmatic and cultish behaviour can run many companies to the ground. You need to find a balance that works for your team and double down on it.
Be mindful and nimble keeping the market in mind
Humans follow herd mentality. Startups are no different. Remember a time when every startup was Web 3.0, followed by the time when everyone was on Blockchain, till they weren't. Avoid being a part of the mob. Hire according to capacity building and requirement and pocket. Your funding won't be infinite, and the bills really add up quickly when things don't seem to work. Team salaries can burn 60-70% of seed funding in 6 months. Remember, that your business is validated when a software engineer is willing to leave their job as a full-stack developer to come work with you on a prototype. This idea may seem utopian, and it probably is, but verifiability to this level can help you navigate rough waters.
Disagreements and conflicts
Resolve situations that arise amicably. Passions are high, individuals are committed, and with a sense of achievement and pride, it's a matter of time before members in your team are at loggerheads. It might not be a part of your job title to help resolve situations, but someone needs to be THAT person. Have some time for each of your members periodically. Try and discuss things in person, even if its virtual. Have empathy and compassion if your colleagues face difficulty.
Beyond job titles and job descriptions
A lot of job titles are made to sound more impressive than they actually are. While hiring, try and thrash out scenarios with people on where they failed, what makes them succeed, the nature of their job at the time and before, and what they think they are getting into. A generalist is useful up to a particular point, but would require a specialist later on. Avoid the prima donna attitude. Big companies often indulge their employees with workplace snacks, and other services. You need to do the best for them based on the resources available. If you overstretch yourself by providing yoga classes, access to a gym, or a spa, and fail to deliver on the business promises, then the quality of the services will not matter.
Measure What Matters
The phrase is the title of a book by John Doerr. Himself, one of the early investors in Google, he borrowed the OKR–Objectives and Key Results framework from Andy Grove at Intel. It works on a top-down and bottom-up approach simultaneously. The leadership defines OKRs, the teams give their own metrics and a consensus is built on what needs to be done in terms of quantifiable targets.
Businesses require simplification of complicated tasks. Assume, you are building an IPL team. It's impossible for you to manage hiring the coach, auctioning for the players, hiring specialist coaches, physios, booking hotel rooms, transport, the after parties, the press engagements, negotiating sponsor deals and the works. Instead, you start off with something simpler. Hire a general manager, who is in charge of the business and a sports manager, who could be a mentor, or a coach, and then they bring in the others. It's a network effect of sorts that will build on itself over time, and will look complex after that. Hire for what’s right at the time for your business based on what stage you are at. Top startups retain 80% of the hires past year 1. Diverse backgrounds can improve the decision making ability of a team. Remember, learning from your own mistakes is priceless, but learning from otters’ mistakes is more efficient.
Quantify "strong team" traits. E.g.:
Retention: Top startups retain 80% of early hires past Year 1.
Diversity: Mixed backgrounds boost decision quality by 20-30% (McKinsey data).
Table for quick scan:
Your aim is to keep the starting point simple. Remember, that you can't play 11 superstars and win a game of football. But you do need a couple here and there. Others need to play around the team and build a capacity that has the support system, sacrifice and working towards a common goal. When the What is to be done is defined, then comes the How. Break tasks into simpler steps, get individual stakeholders and the team to buy into it. The Why is what the business stands for. This is what the famous author Simon Sinek calls the Golden Circle framework. Hire for the Why, the How and the What will follow.
Learn from others
Looking at cases specifically can reinforce some confirmation biases. However, we will still look at some in order to enforce what we feel to be important. Zomato started off with the insight that people liked to read food menus. The founders were generalists (Pankaj Chaddah and Deepinder Goyal). They got the firm to series A and then began to bring in specialists post defining a mission statement for themselves.
Byju’s on the other hand looked to hire superstars and heavy hitters leading to culture clashes. Not only did it hamper them in the short-turn, it effectively ran the company into serious troubles. They tried to salvage themselves, which, at the time of writing, seems to be too little, too late.
Similar to Michael Jordan’s quote that we started off with, startups often rely on a culture of complimentary skillsets and teamwork. Jordan had the world at his feet and every endorsement deal he could think of by the time he was 27. The championships followed when he learnt to buy into what his coach, Phil Jackson told him to do, and got him the pieces around him that were complimentary. Sachin Tendulkar had to wait for over two decades into his international career before winning his first World Cup.
Checklist: DOs and DON’Ts
Gauge the pulse: Ask questions that are open ended, and make the interviewee think. Situational questions, like what would your response be if the product doesn't generate trials, or what’s the plan if the revenue fails, how do you motivate a team?
Equity v Salary
Another important trade-off is to keep an ESOP pool. Try and have a vesting period that is tied to milestones. Look to hold on to cash to have a runway that keeps the business above board. Try to have an OKR and mission based onboarding. Have a probation period before the hires are onboarded permanently. There are no definitives in life, and working for a startup is most certainly not one. Both parties need to have skin in the game.
Conclusion:
Hiring for businesses, especially nascent ones, is similar to building a sports team that can win championships. More often than not, it will go wrong. But when it works out, its totally worth it. Have a tireless workhorse as the founder, aligned roles as the support staff, and relentless buy-in to the work ethic and culture. The mission is the mothership, the rest are all cogs in the wheel to make it run.
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